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Case Study

Unleashing Lab Data Value Through Digital Transformation in Healthcare

Our client faced an enormous challenge of a regional COVID outbreak, causing a high risk of capacity shortage, price erosion, and demand fluctuations. An end-to-end digital transformation was enabled to support our client in building high-quality customer service and efficient operations.

Our client manages over 40 medical laboratories and more than 700 rural laboratories across China. Our client is facing socio-economic and health-related challenges that require a digital transformation to improve operational efficiency, unlock data value, and grow their own service portfolio.

Client Challenge

Our healthcare and technology experts supported our client in defining their tailored digital transformation plan. The solution consists of several modules, including an initial assessment, a concrete 4-layered digital implementation plan along the complete value chain, dedicated trainings, supporting mechanisms, and two real Proof-of-Concept implementations.

Our Approach

This project enabled our client to accelerate their digital transformation agenda in the operation of healthcare facilities. In addition, our solution enables further steps for our client to improve care delivery and patient experience while optimizing operational costs.

The Impact