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Customer Interaction Strategy
How to design unique customer interactions? How to define the right channel and touchpoint setup? How to integrate physical and digital channels and touchpoints? These are some of the main questions that must be answered within a Customer Interaction Strategy.
- Digitalization and connection of customer touchpoints in one learning system
- Creation of reach, optimization of the sales funnel, and expansion of the brand's ecosystem
- Continuous improvement through analytics-based automation and innovation
- Improvement of customer retention rate through an increase in conquest and retention
- Improvement of NPS based on superior customer experiences
- More revenue per sale based on optimized sales and marketing performance
- Availability of data and access to relevant experts
- Support of top management
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Our industry leaders
Please reach out to our experts for more information.
Dr. Sven Scheuble
Global Consulting Partner Strategy & Digital Transformation