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Customer-centric Transformation and Strategy
The Customer-centric Transformation and Strategy focus on defining a customer-centric business model and a transformation process to support the Customer Centric Strategy. The result is a shift from a product-oriented to a customer-oriented value chain.
- Customer experience framework as a definition of a customer-centric business model
- Business model canvas and business case to ensure sustainable success
- Transformation plan as the basis for a smooth transition of the business model
- Improved customer relations through better customer satisfaction
- New revenue streams based on a redefined business model
- New value pools by leveraging customer insights
- Increased time to market based on better efficiency
- Resilience by directly addressing customer needs
- Defined Customer Interaction Strategy
- Willingness to redefine the existing business model
- Availability of key experts and support of management
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Our industry leaders
Please reach out to our experts for more information.
Dr. Sven Scheuble
Global Consulting Partner Strategy & Digital Transformation