CASE STUDY

Smart City Strategy for Holy City in KSA

We supported our customer in developing a Smart City Strategy for the holy city in KSA, aimed at enhancing the pilgrimage experience, improving operational efficiency, and promoting overall sustainability.

The city's current low digital maturity hinders essential improvements in the pilgrim experience, capacity, operational efficiency, and sustainability.
To effectively address these challenges, a smart city strategy is needed, incorporating a balanced mix of intelligent use cases and quick-win solutions.

Client Challenge

Defined the contours of the Smart City Strategy through a scoping study, focusing on technology domains, prioritizing stakeholders, and demarcating the physical and digital boundaries for future interventions.
Identified a pilgrim-centric set of 18 smart city use cases based on global smart city benchmarks and Siemens' expertise.
Outlined the technical requirements, budget estimates, and a phased 3-yearimplementation roadmap for the prioritized technology interventions.

Our Approach

Smart City Strategy to improve pilgrim experience, increase capacity, boost operational efficiency, drive sustainability, and encourage year-round use.
Further benefits for visitors and residents include better accommodation, healthcare services, cultural engagement, and continuous feedback loops.

The Impact