Service Performance Optimization
The market environment and changing customer behavior requires new digital service offerings and business models. We helped our client by setting up efficient delivery capabilities through a process-driven setup.
Changes in market and customer environments required new (digital) service offerings and business models based on flexible maintenance concepts. Furthermore, challenging market environments increased the demand for flexible project and country support and expertise to optimize life cycle cost.
We ensured efficiency of service delivery by a process-driven setup. We analyzed processes and ensured smooth organizational transition. Our multi-level support included clear roadmaps for portfolio, process and technology implementation.
The process-driven setup enabled new service portfolio and business models thereby providing access to completely new market segments and new customers.
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