Managing cultural change to support a new operating model and lift further potential

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Our client's implementation of a new operationg model caused need for cultural change. By applying our integrated change management approach we helped our client to tap the full potential of the new structure.

Transformation & Performance
Change Management

Client Challenge

In order to stay competitive and to adapt to current market trends, a finance IT department introduced a new operating model. In order to fully tap the potential, e.g. improve in faster decision making and customer orientation, a culture change was needed.


With a thorough analysis of the current culture, alignment with strategic goals and facilitated participation, we initialized a sound and well accepted target culture. By identifying the underlying critical behaviors the latter was made tangible 


Supporting the new operating model with a new culture helped to not only make the new roles and responsibilities work but also improve in areas such as collaboration, technical expertise (self directed learning) and better client understanding.